Curriculum
Dock Agent
Welcome and Introduction
0/4
Safety Protocols
0/4
Dock Duties
0/4
Catching and Post-Trip Procedures
0/4
Harbor Rules and Regulations
0/5
Rescue and Emergency Procedures
0/4
Equipment and Maintenance
0/4
Customer Service and Communication
0/4
Final Assessment
0/3
Text lesson
Lesson 3: Enhancing Customer Experience
Providing Information About the Harbor and Attractions:
- Share interesting facts about Newport Harbor and its attractions.
- Suggest popular routes and points of interest for customers to explore.
- Encourage customers to enjoy the scenic beauty and wildlife responsibly.
Ensuring a Pleasant Trip:
- Regularly check on customers to ensure they are comfortable and enjoying their trip.
- Offer assistance promptly if any issues arise during their rental period.
- Thank customers for choosing Newport Fun Tours and invite them to return.