Curriculum
Dock Agent
Welcome and Introduction
0/4
Safety Protocols
0/4
Dock Duties
0/4
Catching and Post-Trip Procedures
0/4
Harbor Rules and Regulations
0/5
Rescue and Emergency Procedures
0/4
Equipment and Maintenance
0/4
Customer Service and Communication
0/4
Final Assessment
0/3
Text lesson
Lesson 1: Customer Interaction
Greeting and Assisting Customers:
- Always greet customers with a friendly smile and warm welcome.
- Offer assistance with boarding and disembarking to ensure safety.
- Answer any questions they may have about boat rentals, harbor activities, and safety procedures.
Handling Inquiries and Complaints:
- Listen attentively to customer inquiries and provide accurate information.
- Address complaints calmly and professionally.
- Report any unresolved issues to a supervisor for further assistance.