Lesson 2: Effective Communication

Clear Instructions and Feedback:

• Provide clear and concise instructions to customers regarding safety protocols and boat operation.
• Ensure customers understand the importance of following harbor rules and regulations.
• Give constructive feedback to team members to improve overall performance.

Team Communication:

• Maintain open lines of communication with colleagues and supervisors.
• Use hand signals and radios effectively to coordinate dock operations.
• Collaborate with team members to handle busy periods and emergencies smoothly.