Lesson 3: Employee Expectations

Professionalism and Customer Service:

• As a representative of Newport Fun Tours, you are expected to conduct yourself with professionalism at all times. Provide excellent customer service by being friendly, helpful, and attentive to our guest’s needs.

Dress Code and Appearance:

• Maintain a neat and clean appearance. Wear the designated uniform and ensure it is always presentable. Personal hygiene is crucial as you will be interacting closely with guests.

Communication and Teamwork:

• Effective communication with both guests and team members is essential. Be clear, polite, and professional in all interactions. Teamwork is key to ensuring smooth operations on the dock, so always be ready to assist your colleagues.