Introduction to Newport Fun Tours, Course objectives and importance
History and mission, Services offered (Duffy boats, pontoons, kayaks, paddleboards)
Professionalism and customer service, Dress code and appearance, Communication and teamwork
Why safety is critical on the dock and water
Life jackets and flotation devices, Prohibition of alcohol and drugs, No swimming, diving, or jumping from boats
Handling accidents and injuries, Contacting emergency services, Location and use of safety equipment
Greeting and assisting guests, Conducting headcounts, Performing safety checks
Checking safety equipment, Reviewing routes and important locations, Final instructions to boat Safety Supervisor
Moving boats to the end of the dock, Ensuring smooth departures, Nighttime procedures (navigation lights)
Assisting with docking, Ensuring passenger safety, Quick boat inspections
Cleaning boats from top to bottom, Proper disposal of trash, Reporting maintenance needs
Organizing docking to prevent congestion, Coordinating with team members
Importance of maintaining a clean and safe harbor, Benefits of compliance
No wake zone, Maximum speed limit, No discharge or dumping
Required equipment, Reporting accidents
Sewage and grey water control, Boat cleaning and maintenance
Steps to take during a rescue, Communication with management and parties involved
Taking pictures and notes, Reporting to management
Educating guests on safety, Monitoring for potential hazards
Greeting and assisting customers, Handling inquiries and complaints
Clear instructions and feedback, Team communication
Providing information about the harbor and attractions, Ensuring a pleasant trip
Review of performance, Certification of completion
Instructions: This final part of the assessment involves reviewing your performance and receiving your certification of completion.
